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Account services

Do you have questions? We're here to help. Follow the links below for important account information. Don't forget — you can also make payments, update account information, request payoff quotes, and more, through eServices, our secure online account management system. If you haven't already registered, you can register for eServices today.

• How do I make payments on my loan?
• How do I sign up for the Automatic Loan Payment (ALP) program?
• How do I change my due date?
• How do I change my address?
• How do I make a request to change, correct, or delete a name on my title?
• What do I need to take my vehicle out of the country?
• How do I request relief for my time in military service?
• How do I provide evidence of insurance?

 
How do I make payments on my loan?

Automatic Loan Payment
Based on the status of your account, you may set up payments to be automatically debited from your checking or savings account on a monthly basis.  Learn more about the Automatic Loan Payment program.

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By check or money order
You may send a check or money order payable to Wells Fargo Dealer Services for the amount of your payment to:

Please include the bottom portion of your statement and write the account number on the check or money order. If the bottom portion of your statement is not available, please write your name, address, and account number on the check or money order.

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By cash
You may make a cash payment to your account at the following places:

 

How do I sign up for the Automatic Loan Payment (ALP) program?
We make it easy for customers to make their payments through our Automatic Loan Payment (ALP) program. To get started, please follow the steps below:

1. Sign in to eServices
   If you are not enrolled in eServices, you may enroll in eServices, or download the ALP Authorization Form (PDF)  in PDF format.
2. Select "ALP" from the Payment menu
3. Select the type of transaction (new, change, or cancel)
4. Review the Terms, Conditions, and Agreements
5. Complete all the required fields indicated in Part 1, 2, and 3
6. Print the form
7. Complete Part 4 by signing and dating the form
8. Send the form to Wells Fargo Dealer Services

Please note that your request may take up to seven (7) business days to activate; therefore, we ask that you continue with your current payment method until you receive a written confirmation from us.

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How do I change my due date?
To request a change to the payment due date on your Wells Fargo Dealer Services loan, please click the Payment due date change link and print the form. Please complete the form, sign, and return it to Wells Fargo Dealer Services by mail or fax using the instructions located at the bottom of the form.

For your request to be approved, you must meet the conditions outlined on the Payment due date change form. To confirm that your due date change request was accepted, please check the Account Summary page within eServices or call Customer Service at 1-800-289-8004, Monday through Friday, from 5:00 a.m. to 7:00 p.m. Pacific Time. If your request is not approved, you will be notified by mail. Please allow one to three business days to process your request after it has been received.

To print the Payment due date change form, you will need Adobe Acrobat Reader, version 3.0 or higher.

Download the payment due date change form (PDF)

If you do not have Adobe Acrobat Reader, please click on the Adobe Acrobat Reader icon below to download the application free of charge.

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How do I change my address?
To change your address, please follow these steps:

1. Sign in to eServices.
   If you are not enrolled in eServices, register today.
2. Select "Account Profile" from the Account Management menu
3. Make the appropriate changes as needed
4. Click "Submit"

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How do I make a request to change, correct, or delete a name on my title?
The individual names that appear on the certificate of title or registration can be corrected or changed on a title or registration. Please send your written request specifying a name change on the title, along with proper legal documentation that supports the request for a name change, such as:

• Marriage certificate
• Certificate of domestic partnership
• Divorce decree
• Certified court order

Names can be deleted from a title or registration only when all of the following apply:

• The person remaining on the title is named on the original contract
• The customer on the title is deceased
• The person requesting the change provides a written request and a copy of the death certificate

Please fax your written request, along with the proper legal documentation, to the appropriate office, based on the state in which your loan originated:

AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY	AL, CT, DE, FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, VT, VA, WV, WI
Fax 949-754-4820	Fax 1-800-286-5910

The documentation required for each state varies. Once we receive the written request and proper legal documentation from you, we will submit this information to the Department of Motor Vehicles to begin processing your request. You will be notified if your state’s DMV requires further action on your part. Please be prepared to pay any fees associated with this transaction. Fees and processing time vary from state to state.

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What do I need to take my vehicle out of the country?
If you want to take your financed vehicle out of the country, you need a signed authorization from us, which must be kept in the vehicle at all times. Financed vehicles may be taken to Mexico or Canada. A financed vehicle may be taken overseas if you have military duties that transfer you overseas. Your account must be current and in good standing to qualify for this authorization.

To request this authorization, please send us the following items:

• A letter detailing your destination and the time period that you will be out of the country
• Copy of the current registration
• Proof of current insurance coverage (naming Wells Fargo Dealer Services as loss payee) for the country where you will be residing / traveling
• If moving overseas, a copy of the military orders for your transfer

Please mail or fax this documentation to us:

Wells Fargo Dealer Services
P.O. Box 168048
Irving, TX 75016-8048

Fax: 1-888-291-2886

Please allow three to five business days for processing from the date that we receive the required documentation.

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How do I request relief for my time in military service?
To initiate your request for relief for the Servicemembers Civil Relief Act of 2003 (SCRA) and/or the California Military Families Financial Relief Act of 2005 (CMFFRA), please follow the steps below:

1. Download the Military Relief Request form (PDF).  This form is not required and is only provided as a convenience to you.
2. Print out and complete the Military Relief Request form as instructed. (Signature required for CMFFRA)
3. Make a copy of your military orders and/or discharge papers.
4. Fax or mail your written request, your military orders/discharge papers, and the Military Relief Request form to the fax/address listed below.

We will respond to your request in writing.

Fax:
1-866-953-6828

Mail:
Wells Fargo Dealer Services
Attn: Auto Customer Care
MAC S3916-01T
PO Box 29704
Phoenix, AZ 85038-9704

You may also call us at 1-800-289-8004. Personal service is available to you Monday through Friday from 
5:00 a.m. to 7:00 p.m. Pacific Time.

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How do I provide evidence of insurance?
You can provide evidence of insurance naming Wells Fargo Dealer Services as the loss payee to us by mail, fax or online:

Mail: Wells Fargo Dealer Services Insurance Service Center P.O. Box 5075 Coraopolis, PA 15108-5075

Fax: 1-866-595-1762

Online: ihaveinsurance.com

Visit the ihaveinsurance.com website