Wells Fargo Dealer Services
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Account Services

Do you have questions? We're here to help. Follow the links below for important account information. Don't forget — you can also make payments, update account information, request payoff quotes, and more, through eServices, our secure online account management system. If you haven't already registered, you can register for eServices today.

 
How do I make payments on my loan?

Automatic Loan Payment
Based on the status of your account, you may set up payments to be automatically debited from your checking or savings account on a monthly basis.  Learn more about the Automatic Loan Payment program.


By check or money order
You may send a check or money order payable to Wells Fargo Dealer Services for the amount of your payment to:

Wells Fargo Dealer Services
PO Box 25341
Santa Ana, CA 92799-5341

Please include the bottom portion of your statement and include your account number on the check or money order. If the bottom portion of your statement is not available, please print your name, address, and account number on the check or money order.


By cash
You may make a cash payment to your account using the following services:

MoneyGram
You may use MoneyGram’s system to make a cash payment to your account. You will need your account number and  Receive Code 1812.

Find the location of the nearest MoneyGram office.

Western Union
You may use Western Union’s Quick Collect system to make a cash payment to your account. You will need your account number and Western Union City Code CATX, and State Code TX.

Find the location of the nearest Western Union office.


DirectDebit

Online
Depending on the status of your account, you may also make a payment online by requesting a one-time DirectDebit from your bank account.

To use this option, sign on to eServices, and select the "Make A Payment" option from the Payment menu.

On the phone
Call us at 1-800-289-8004 to make a payment by phone for a nominal fee.


By credit card
You may make a payment by credit card using Western Union. Please call 1-800-634-3422. You will need to provide them your account number and Western Union City Code CATX, and State Code TX.

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How do I read my statement?
Your statement delivers timely information about your account in a concise, user-friendly format. To help you get the most out of your statement, we have provided this convenient How to Read Your Statement (PDF) document, which includes useful descriptions, summaries, and samples.

To open the How to Read Your Statement document, you will need Adobe Reader, version 3.0 or higher.

If you do not have Adobe Reader, click on the Adobe Reader icon below to download the application free of charge. 

 

How do I sign up for the Automatic Loan Payment (ALP) program?
We make it easy for you to make your monthly payment through our Automatic Loan Payment (ALP) program. 

Sign on to eServices and select the Automatic Loan Payment tab under Payments. Select the type of transaction (new, change, or cancel) and then complete the required information. Review and accept the Terms, Conditions, and Agreements, and submit your request online.

Or, you may download and complete the Automatic Loan Payment form (PDF) and return it to us by mail or fax.

Mail
Wells Fargo Dealer Services
ALP Department
MAC: E2717-023
PO Box 19733
Irvine, CA 92623-9733

Fax
1-866-884-9701

Please note that your request may take up to seven (7) business days to activate; therefore, we ask that you continue with your current payment method until you receive a written confirmation from us.

To print the Automatic Loan Payment form, you will need Adobe Reader, version 3.0 or higher.

If you do not have Adobe Acrobat Reader, click on the Adobe Reader icon below to download the application free of charge.

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How do I change my due date?
To request a change to the payment due date on your Wells Fargo Dealer Services loan, sign on to eServices and select the Due Date Change tab under Account Management. Then submit your request online.

Or, you may download and complete the Payment Due Date Change form (PDF) and return it to us by mail or fax.

Mail
Wells Fargo Dealer Services
PO Box 19733
Irvine, CA 92623-9733

Fax
1-888-937-1655

For your request to be approved, you must meet the conditions outlined on the Payment Due Date Change form. To confirm that your due date change request was accepted, please check the Account Summary page within eServices or call Customer Service at 1-800-289-8004, Monday through Friday, from 5:00 a.m. to 7:00 p.m. Pacific Time. If your request is not approved, you will be notified by mail. Please allow one to three business days to process your request after it has been received.

To print the Payment Due Date Change form, you will need Adobe Reader, version 3.0 or higher.

If you do not have Adobe Acrobat Reader, please click on the Adobe Reader icon below to download the application free of charge.

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How do I change my address?
To change your address, please follow these steps:

  1. Sign on to eServices.
    If you are not enrolled in eServices, register today.
  2. Select "Account Profile" from the Account Management menu
  3. Make the appropriate changes as needed
  4. Click "Submit"

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How do I make a request to change, correct, or delete a name on my title?
The individual names that appear on the certificate of title or registration can be corrected or changed. Please send your written request specifying a name change on the title, along with proper legal documentation that supports the request, such as:

  • Marriage certificate
  • Certificate of domestic partnership
  • Divorce decree
  • Certified court order

Names can be deleted from a title or registration only when all of the following apply:

  • The person remaining on the title is named on the original contract
  • The customer on the title is deceased
  • The person requesting the change provides a written request and a copy of the death certificate

Please fax your written request, along with the proper legal documentation, to the appropriate office, based on the state in which your loan originated:

AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WYAL, CT, DE, FL, GA, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, VT, VA, WV, WI
Fax: 949-754-4820Fax: 1-800-286-5910

The documentation required for each state varies. Once we receive the written request and proper legal documentation from you, we will submit this information to your state's department of motor vehicles to begin processing your request. You will be notified if your state’s titling agency requires further action on your part. Please be prepared to pay any fees associated with this transaction. Fees and processing time vary from state to state.

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What do I need to take my vehicle out of the country?
If you want to take your financed vehicle out of the country, you need a signed authorization from us, which must be kept in the vehicle at all times. Financed vehicles may be taken to Mexico or Canada. A financed vehicle may be taken overseas if you have military duties that transfer you overseas. Your account must be current and in good standing to qualify for this authorization.

To request this authorization, please send us the following items:

  • A letter detailing your destination and the time period that you will be out of the country
  • Copy of the current registration
  • Proof of current insurance coverage (naming Wells Fargo Dealer Services as loss payee) for the country where you will be residing or traveling
  • If moving overseas, a copy of the military orders for your transfer

Please mail or fax this documentation to us:

Mail
Wells Fargo Dealer Services
PO Box 168048
Irving, TX 75016-8048

Fax

1-888-291-2886

Please allow three to five business days for processing from the date that we receive the required documentation.

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How do I request relief for my time in military service?
To initiate your request for relief under the Servicemembers Civil Relief Act of 2003 (SCRA) and/or the California Military Families Financial Relief Act of 2005 (CMFFRA), please follow the steps below:

  1. Download the Military Relief Request Form (PDF). This form is not required and is only provided as a convenience to you.
  2. Print out and complete the Military Relief Request form as instructed. (Signature required for CMFFRA)
  3. Make a copy of your military orders and/or discharge papers.
  4. Mail or fax your written request, your military orders/discharge papers, and the Military Relief Request form to the fax/address listed below. We will respond to your request in writing.

Mail
Wells Fargo Dealer Services
Attn: Auto Customer Care
MAC S3916-01T
PO Box 29704
Phoenix, AZ 85038-9704

Fax
1-866-953-6828

You may also call us at 1-800-289-8004. Personal service is available to you Monday through Friday from 
5:00 a.m. to 7:00 p.m. Pacific Time.

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How do I provide evidence of insurance?
You can provide evidence of insurance naming Wells Fargo Dealer Services as the loss payee to us by mail, fax, or online:

Mail
Wells Fargo Dealer Services
Insurance Service Center
PO Box 5075
Coraopolis, PA 15108-5075
Fax
1-866-595-1762
Online
ihaveinsurance.com

Contact Us

  • 1-800-289-8004
  • Monday – Friday
  • 5:00 am – 7:00 pm
    Pacific Time

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