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Benefits for Military Personnel

Wells Fargo is committed to providing the benefits and protections required by the Servicemembers Civil Relief Act (SCRA). We appreciate the service of America’s military personnel, and we have dedicated teams to assist you. The SCRA may offer benefits and applicable protections to members of the military, their spouses, partners, and dependents.

SCRA benefits and protections
Servicemembers eligible for SCRA relief have certain benefits and protections with regard to their financial obligations. Servicemembers can limit interest rates to 6 percent for debt obligations – such as auto loans, credit cards and student loans – if they obtained the loan prior to their entry on active military duty. The interest rate reductions are temporary and rates will return to the prior rate at the end of military service (or longer as provided by the law for certain loans.) Also, the difference between 6 percent and the service members’ original rate during their term of active service is forgiven.

Additionally, eligible servicemembers will automatically receive protection from default judgements and repossession, eviction, and foreclosure without a court order.

Eligibility
If you are a servicemember, including the Reserves or National Guard, the Public Health Services, the National Oceanic and Atmospheric Administration, or the Armed Forces of nations allied with the United States, and your loan was originated prior to your period of military service, you may be eligible for SCRA relief.

We also recognize that the financial stress experienced by some of our SCRA eligible servicemembers is equally experienced by their households and families at home. Therefore, in order to better support SCRA eligible servicemember households and families, we extend SCRA benefits and protections to obligations of a spouse, including a partner in a civil union or registered domestic partnership and dependents, even if the servicemember is not a signer on the loan. This relief will be provided if the obligation would have qualified for SCRA relief for the servicemember.

In addition, please be aware that prior to seeking a refinance of your existing loan, you should consult with your legal advisor regarding the relief you may be eligible for under the Servicemembers Civil Relief Act or applicable state law.

Additional resources
For more information about Wells Fargo's commitment to servicemembers, please visit our Military Resource Center.

If you have additional questions regarding relief under the SCRA, you may want to contact your superior officer, JAG officer or personal attorney. Wells Fargo does not provide legal advice regarding SCRA.

Military service documentation
If you have been called to military service, or are the spouse, partner in civil union, domestic partner, or financial dependent of a person who has been called to military service, and you haven’t made us aware of your status, please send us your military service documentation in one of the following ways:

Mail/Overnight Mail
Wells Fargo Bank
SCRA Request
DSR - MAC D1118-02M
1525 W. WT Harris Blvd
Charlotte, NC 28262-8522

Fax
1-855-872-6262

Wells Fargo branch
Find a location near you

Email
scraquestions@wellsfargo.com
Note: This is an unsecure email address. Please do not send any confidential information. For secure email options, call us at 1-877-254-9687.

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  • Note: This is an unsecure email address. Please do not send any confidential information.