Benefits for Military Personnel
We appreciate the service of America’s military personnel, and we have a dedicated team to assist you. The Servicemembers Civil Relief Act (SCRA) may offer protection or relief to members of the military, their spouses, partners, and dependents.
With SCRA benefits you may receive:
- A reduced interest rate of 6% on auto loans
- Waiver of payment related fees such as: nonsufficient funds (NSF) fees, late charges, automated payment fees, deferment amounts, and repossession/auction fees
- Protection from repossession
- Protection from default judgments
You may qualify for state-specific benefits through the California Military Families Financial Relief Act of 2005 (CMFFRA), or in other states such as Louisiana, Ohio, or Pennsylvania.
Servicemembers are also provided protection from repossession if deployed in a hazardous area or deployed internationally in readiness for military action.
If you are a servicemember, including the Reserves or National Guard, the Public Health Services, the National Oceanic and Atmospheric Administration, or the Armed Forces of nations allied with the United States, and your loan was originated prior to your period of military service, you may be eligible for these benefits.
We also recognize that the financial stress experienced by some of our SCRA eligible servicemembers is equally experienced by their households and families at home. Therefore, in order to better support SCRA eligible servicemember households and families, we extend SCRA benefits and protections to obligations of a spouse, including a partner in a civil union or registered domestic partnership and dependents, even if the servicemember is not a signer on the loan. These protections will be provided if the obligation would have qualified for SCRA protection for the servicemember.
Military service orders
If you have been called to military service, or are the spouse, partner in civil union, domestic partner, or financial dependent of a person who has been called to military service, and you haven’t notified us of your status, please send us an email* or call us at 1-877-254-9687, Monday through Friday, 5:00 am to 6:00 pm Pacific Time, 7:00 am to 8:00 pm Central Time, 8:00 am to 9:00 pm Eastern Time.
You can submit your military orders to us through mail, fax, or email:
Wells Fargo Bank
DSR - MAC D1118-02M
1525 W. WT Harris Blvd
Charlotte, NC 28262-8522
If you have additional questions regarding relief under the SCRA, you may want to contact your superior officer, JAG officer, personal attorney or visit the Servicemembers Civil Relief Act website. Wells Fargo Auto does not provide legal advice regarding SCRA.
*This is an unsecured email address. Please do not send any confidential information. For secure email options to submit military documentation for SCRA relief, please call us at 1-877-254-9687.
- Monday – Friday
- 5 am – 7 pm PT
- 7 am – 9 pm CT
- 8 am – 10 pm ET
- 6 am – 12 pm PT
- 8 am – 2 pm CT
- 9 am – 3 pm ET
- We accept telecommunications relay service calls.
Military Order Submissions
- Wells Fargo Bank
- SCRA Request
- DSR-MAC D118-02M
- 1525 W. WT Harris Blvd.
- Charlotte, NC
please call us at