Wells Fargo Dealer Services
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Account Services

Do you have questions? We're here to help. Follow the links below for important account information. Don't forget — you can also make payments, update account information, request payoff quotes, and more, through eServices, our secure online account management system. If you haven't already registered, you can register for eServices today.


How do I make payments on my loan?

We offer a variety of convenient payment options.

Automatic Loan Payment
Monthly payments can be automatically debited from your checking or savings account through our Automatic Loan Payment (ALP) program. No more writing checks or mailing your monthly payments – enjoy the convenience of ALP.


Online payments
Payments can be made online at no charge. Simply sign on to eServices, and select the Make A Payment tab from the Payments menu. Don’t have eServices? Register today.

Payments can also be made through your financial institution.


Telephone payments
Payments can be made from your checking or savings account to your loan account through our automated telephone system or by speaking with one of our customer service representatives by calling 1-800-289-8004. The charge for an automated telephone payment is $6, and the charge for a customer service assisted payment is $10.


Check or money order
Send a check or money order payable to Wells Fargo Dealer Services to the address below. Remember to fill in all sections on the money order. Please include the payment coupon from your statement and write the account number on the check or money order. Do not send cash.

Wells Fargo Dealer Services
PO Box 17900
Denver, CO 80217-0900


Wells Fargo stores
Payments can be made at any Wells Fargo banking location at no charge, and a Wells Fargo account is not required. Please specify if a portion of the payment should be applied to the principal balance.


MoneyGram
You will need your Wells Fargo Dealer Services account number and Receive Code 1812. Third-party fees apply.

Find a MoneyGram location.


Western Union
You will need your Wells Fargo Dealer Services account number, Western Union City Code CATX, and State Code TX. Third-party fees apply.

Find a Western Union location.

 

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How do I read my statement?
Your statement delivers timely information about your account in a concise, user - friendly format. To help you get the most out of your statement, we have provided this convenient How to Read Your Statement (PDF) document, which includes useful descriptions, summaries, and samples.

To open the How to Read Your Statement document, you will need Adobe Acrobat Reader, version 3.0 or higher.

If you do not have Adobe Acrobat Reader, please click on the Adobe Acrobat Reader icon below to download the application free of charge. 

Click here to get Adobe Reader
 

 

How do I sign up for the Automatic Loan Payment (ALP) program?
We make it easy for customers to make their payments through our Automatic Loan Payment (ALP) program. 

Sign on to eServices and select the Automatic Loan Payment tab under Payments. Select the type of transaction (new, change, or cancel) and then complete the required information. Review and accept the Terms, Conditions, and Agreements and submit your request online.

Or you may download the Automatic Loan Payment (ALP) Authorization Form (PDF), complete the document, and return it to us by mail or fax.

Mail
Wells Fargo Dealer Services
ALP Department
MAC: E2717-023
PO Box 19733
Irvine, CA 92623-9733

Fax
1-866-884-9701

Please note that your request may take up to seven (7) business days to activate; therefore, we ask that you continue with your current payment method until you receive a written confirmation from us.

To print the Automatic Loan Payment form, you will need Adobe Acrobat Reader, version 3.0 or higher.

If you do not have Adobe Reader, please click on the Adobe Reader icon below to download the application free of charge.

Click here to get Adobe Reader
 

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How do I change my due date?
To request a change to the payment due date on your Wells Fargo Dealer Services loan, sign in to eServices and select the Due Date Change tab under Account Management. Then submit your request online.

Or you may download the Payment Due Date Change form (PDF), complete the document, and return it to us by mail or fax.

Mail
Wells Fargo Dealer Services
PO Box 19733
Irvine, CA 92623-9733

Fax
1-888-937-1655

For your request to be approved, you must meet the conditions outlined on the Payment Due Date Change form. To confirm that your due date change request was accepted, please check the Account Summary page within eServices or call Customer Service at 1-800-289-8004, Monday through Friday, from 5:00 am to 7:00 pm Pacific Time. If your request is not approved, you will be notified by mail. Please allow one to three business days to process your request after it has been received.

To print the Payment Due Date Change form, you will need Adobe Acrobat Reader, version 3.0 or higher.

If you do not have Adobe Reader, please click on the Adobe Reader icon below to download the application free of charge.

Click here to get Adobe Reader
 

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How do I change my address?
To change your address, please follow these steps:

  1. Sign on to eServices
    If you are not enrolled in eServices, register today
  2. Select Account Profile from the Account Management menu
  3. Make the appropriate changes as needed
  4. Click Submit

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How do I make a request to change, correct, or delete a name on my title?
The individual names that appear on the certificate of title or registration can be corrected or changed on a title or registration. Please send your written request specifying a name change on the title, along with proper legal documentation that supports the request for a name change, such as:

  • Marriage certificate
  • Certificate of domestic partnership
  • Divorce decree
  • Certified court order
  • Death certificate

Names can be deleted from a title or registration only when all of the following apply:

  • The customer on the title is deceased
  • The person requesting the change provides a written request and a copy of the death certificate

Please fax your written request, along with the proper legal documentation to 949-754-4820.

The documentation required for each state varies. Once we receive the written request and proper legal documentation from you, we will submit this information to the Department of Motor Vehicles to begin processing your request. You will be notified if your state’s DMV requires further action on your part. Please be prepared to pay any fees associated with this transaction. Fees and processing time vary from state to state.

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What do I need to take my vehicle out of the country?
If you want to take your financed vehicle out of the country, you need a signed authorization from us, which must be kept in the vehicle at all times. Financed vehicles may be taken to Mexico or Canada. A financed vehicle may be taken overseas if you have military duties that transfer you overseas. Your account must be current and in good standing to qualify for this authorization.

To request this authorization, please send us the following items:

  • A letter detailing your destination and the time period that you will be out of the country
  • Copy of the current registration
  • Proof of current insurance coverage (naming Wells Fargo Dealer Services as loss payee) for the country where you will be residing/traveling
  • If moving overseas, a copy of the military orders for your transfer

Please mail or fax this documentation to us:

Mail
Wells Fargo Dealer Services
PO Box 168048
Irving, TX 75016-8048

Fax
1-888-291-2886

Please allow three to five business days for processing from the date that we receive the required documentation.

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How do I request relief for my time in military service?
You can submit active duty orders directly through any of the following channels:

Mail
Wells Fargo Bank
SCRA Request
DSR - MAC D1118-02M
1525 W. WT Harris Blvd
Charlotte, NC 28262-8522

Phone
1-800-289-8004. Personal service is available Monday – Friday, 5:00 am – 7:00 pm Pacific Time.

Fax
1-855-872-6262 
(military documentation only)

 

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How do I provide evidence of insurance?
You can provide evidence of insurance naming Wells Fargo Dealer Services as the loss payee to us by mail, fax or online:

Mail
Wells Fargo Dealer Services
Insurance Service Center
PO Box 29296
Phoenix, AZ 85038-9296

Fax
1-866-595-1762
(evidence of insurance documentation only)

Online
ihaveinsurance.com

 

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Contact Us

  • 1-800-289-8004
  • Monday – Friday

  • 5 am – 7 pm PT
  • 7 am – 9 pm CT
  • 8 am – 10 pm ET

  • We accept telecommunications relay service calls.

  • Contact Us

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